Puma77 Terms & Conditions – Complete Guide to Using the Malaysia Platform

Welcome to Puma77 — an online entertainment platform operating under the domain puma77.run. This Terms & Conditions document ("Agreement") governs the relationship between Puma77 ("we", "the platform", "Puma77") and you as the user ("you", "member", "user") who registers for or uses any of the services we offer.

By registering an account on Puma77, completing the registration process, making your first deposit, or simply browsing our platform, you fully and unconditionally agree to be bound by all terms, conditions, policies, and guidelines contained in this document and any other related documents referenced herein, including Privacy Policy and Responsible Gaming Policy ours.

If you disagree with any part of this document, you are not permitted to register for or use Puma77's services. We strongly advise you to read this document in full before deciding to register.

To register and use Puma77's services, you must meet all of the following eligibility criteria at all times:

• At least 18 Years Old at the time of registration and at all times while using the platform;
• Be a resident of, or be physically located in, Malaysia when using the platform;
• Possess full legal capacity to enter into a binding agreement;
• Are not on an active self-exclusion list or subject to an active limit programme;
• Have never had a Puma77 account previously closed or suspended due to a breach of terms.

Each user is only permitted to hold one account only at Puma77. Multiple account registrations by the same individual – whether using different names, addresses, phone numbers, or payment details – are strictly prohibited and may result in the immediate suspension of all associated accounts and forfeiture of their balances.

During registration, you are required to provide accurate, complete, and up-to-date information. Puma77 reserves the right to request identity verification documents at any time, including a copy of your ID, a utility bill, or a recent bank statement. Failure to provide the requested documents within the specified timeframe may result in a temporary suspension or closure of your account.

All financial transactions on Puma77 are conducted in Malaysian Ringgit (RM/MYR). Only local Malaysian payment methods are accepted by Puma77:

Deposit Policy: The minimum deposit is RM10 per transaction. There is no standard maximum deposit limit, though daily limits may apply depending on your account verification level. All deposits are processed automatically in under 30 seconds. Puma77 does not charge any transaction fees on deposits — any charges that may arise are from your own payment service provider.

Withdrawal Policy: The minimum withdrawal is RM30 per request. Withdrawals are processed within 15 to 60 minutes depending on the chosen method and the time the request is submitted. Puma77 reserves the right to request additional identity verification before processing any withdrawal exceeding RM1,000, or if suspicious activity is detected on the account.

Important Withdrawal Rules:

• For anti-fraud security purposes, withdrawals may only be made to the same account or wallet used for your most recent deposit;
• First withdrawals from new accounts may take longer for standard account verification purposes;
• Puma77 is not responsible for any fees charged by your bank or e-wallet provider during the withdrawal process;
• Any deposit linked to fraudulent or illegal activity will be forfeited and the relevant authorities will be notified.

Puma77 offers a variety of bonuses and promotions from time to time, including a Welcome Bonus for new members, weekly cashback, reload bonuses, and seasonal promotions. All bonuses are subject to the following general terms unless stated otherwise in the specific terms of each promotion:

• Each user is eligible to claim each type of bonus once only, unless otherwise stated in the relevant promotion;
• All bonuses carry a rollover/wagering requirement that must be met before any bonus winnings can be withdrawn;
• Rollover requirements will be clearly stated in each promotion's terms — for example, "10x rollover" means you must place bets totalling 10 times the bonus value before a withdrawal is permitted;
• Bonuses have a set validity period. Any unused bonus or unfulfilled rollover requirement within that period will expire automatically;
• Puma77 reserves the right to void bonuses obtained through illegitimate means, abuse of the promotions system, or collusion between multiple accounts to exploit bonuses;
• Bonus value cannot be transferred between accounts or converted directly into cash.

Puma77 reserves the right to modify, suspend, or terminate any promotion at any time with or without notice. Such changes will not affect bonuses that have already been received and are currently in the rollover process.

All betting and gaming activity on the Puma77 platform – encompassing Live Casino, Sports Betting, Poker, and esports – is subject to both general rules and the specific rules of each game category. The following general rules apply across all categories:

• The minimum bet for most games is RM5 unless otherwise stated at the relevant table or market;
• All confirmed bets are final. No bet may be cancelled once it has been placed and confirmed, except in specific situations such as a cancelled match or a verified technical error on Puma77's end;
• In the event of a technical disruption during an active game, Puma77 will attempt to restore the game to the last verified state. If restoration is not possible, the affected bets will be voided and stakes refunded;
• For sports and e-sports betting, Puma77 uses official results as announced by the relevant tournament or league organiser. Results amended after the initial announcement may not affect bets that have already been settled;
• Puma77 reserves the right to decline or limit any bet without providing a reason – particularly where there are indications of match manipulation or fraud.

For the specific rules of each live casino game (Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo), poker variants (Texas Hold'em, Omaha, Short Deck), and esports titles (Mobile Legends, PUBG Mobile, Dota 2, CS2, Valorant), please refer to the game rules section available within each category on the Puma77 platform after logging in.

Account security is a shared responsibility between Puma77 and you as the user. While we invest heavily in security infrastructure, there are certain steps that only you can take to protect your account:

• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols that you don't use for any other account;
• Never share your login credentials with anyone — including family members, friends, or anyone claiming to be Puma77 staff;
• Enable two-factor authentication (2FA) in your account settings for an additional layer of protection;
• Log out of your account after every session, especially when using a shared device;
• Contact our support team immediately if you suspect that your account has been accessed without your authorisation.

Puma77 will never ask for your account password via email, message, or live chat. Any communication requesting your login credentials is a fraudulent attempt unrelated to Puma77 and should be ignored and reported to us.

Puma77 strictly prohibits the following activities, which may result in account closure, forfeiture of balances, and legal action where necessary:

• Registering more than one account under the same or different names;
• Using automation software, bots, or any third-party tools to play or place bets;
• Collusion between two or more players to manipulate game outcomes;
• Using methods or systems that exploit bugs or technical vulnerabilities in the platform;
• Uploading, submitting, or sharing content that is unlawful, threatening, defamatory, or promotes hatred;
• Using the Puma77 platform for money laundering or any other financial crime;
• Sharing or selling your account to a third party;
• Using stolen credit card details or bank account information without the owner's authorisation.

Puma77 operates an automated monitoring system running 24 hours a day to detect suspicious activity. If your account is flagged by this system, our security team will conduct an investigation and may require you to provide further clarification or supporting documents. You are required to cooperate fully with any investigation carried out by Puma77.

Puma77 reserves the right to suspend or close any user account for the following reasons, without prior notice in serious cases:

• Violation of any terms set out in this document;
• Fraud, money laundering, or criminal activity;
• Providing false information during registration or the verification process;
• Account suspension at the user's own request (self-exclusion);
• Account inactivity exceeding 12 consecutive months.

If your account is suspended on suspicion of a violation, we will conduct an investigation and notify you via your registered email. During the investigation period, you will be unable to access your account or carry out any transactions. Should the investigation find no breach, your account will be reinstated and fair compensation will be provided for any losses resulting from an unjustified suspension.

If you wish to close your account at your own initiative, you may do so by contacting the Puma77 support team via live chat. Prior to closure, any eligible balance will be returned to you using the same payment method used for your deposit.

Puma77 believes entertainment should always remain fun and within control. Gambling carries real financial risk and is not suitable for everyone. We encourage all users to set a clear budget and stick to it.

Our platform provides the following self-control tools, accessible through your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control how much you add to your account;
• Loss Limit: Set a loss limit that, once reached, will temporarily block further bets from being placed;
• Cool-Off Break: Activate a cooling-off period of 24 hours, 48 hours, one week, or one month whenever you feel you need a break;
• Self-Exclusion: Enrol in a long-term self-exclusion programme if you feel your gambling is no longer within your control.

If you or someone you know may have a gambling problem, please visit our Responsible Gaming page for more detailed resources and guidance. Our support team is also trained to assist users who need help managing their playing habits.

To the extent permitted by applicable law, Puma77 is not liable for:

• Any financial losses incurred by the user as a result of game outcomes or bets placed – whether winning or losing – are risks consciously accepted by the user;
• Indirect, consequential, or special losses arising from the use of, or inability to use, our platform;
• Delays, disruptions, or technical errors caused by third parties, including internet service providers, banks, or payment processors;
• Losses arising from users sharing their account credentials with third parties;
• Loss of betting opportunities due to temporary technical disruptions beyond Puma77's control.

Puma77's maximum liability to any user in any given situation is limited to the actual account balance of the user at the time of the incident, or the total amount deposited within the 30 days preceding the claim, whichever is lower.

Puma77 reserves the right to amend, update, or add to any section of these Terms & Conditions at any time. Any material changes – meaning changes that significantly affect the rights or responsibilities of users – will be communicated to all active users via:

• An in-platform notification appearing upon your next login;
• Email sent to the address registered to your account;
• A notice on the Puma77 homepage.

This notice will be given at least 7 days before the changes take effect. Continued use of the Puma77 platform after the notice period will be considered your acceptance of the updated terms.

This document and all disputes arising from it are governed by applicable law. Any dispute that cannot be resolved through Puma77's customer support channels shall be referred to a mutually agreed arbitration process before any formal legal action is taken.

If any provision of this document is found to be invalid or unenforceable, it shall be reinterpreted in accordance with applicable law, and the remaining provisions shall continue in full force and effect.

This document takes effect: January 2026. Any enquiries regarding the Terms & Conditions can be directed to the Puma77 support team by email at support@puma77.run or via 24/7 live chat on the platform.